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eFax Privacy Policy

This Privacy Policy is effective on March 29, 2012 for current users, and upon acceptance for new users.

j2 Cloud Services, Inc. and its subsidiaries (the "Company", "we", "us" or "our") are dedicated to establishing trusting relationships with our users by respecting their personal identity and by promoting the use of fair information practices. This privacy policy ("Policy") covers the information practices relating to the eFax Web Site, ("Site") and all eFax Services ("Services") offered now or in the future. For purposes of this policy, "eFax account" is defined as the account through which you access the Services. We do not share information obtained from users through our Site or Services with third parties except as otherwise specifically set forth in this Policy. In this Policy we describe the following:

  1. What personally identifiable information the Company collects.
  2. How the Company uses the information and with whom the Company may share users' information.
  3. Qué opciones están disponibles para los usuarios con respecto a la recopilación, uso y distribución de la información.
  4. What types of security procedures are in place to protect the loss, misuse or alteration of this information to the extent under the Company's control.
  5. Cómo los usuarios pueden corregir las imprecisiones de la información.
  6. How we will notify you of any changes to this Policy.
  7. The Company's participation in the Safe Harbor program.
  8. The Company's data retention practices.

Recopilación de la información

The Company collects information from its users at several different points on the Site and through the Services, both directly from users (including through interactions with Customer Service and Sales) and through the use of technologies such as cookies, log files and clear gifs.


In order to use the Services, you must first complete the registration process. During registration you are required to provide contact information (such as name, phone number and email address), and we will provide you with a PIN. We use this registration information to provide the service, and to contact you with updates about the Services and other services that may be of interest. We may request or require that users provide general demographic information (such as job title and industry), so we can provide a more personalized experience. Paying users must also provide payment information (such as a credit card number and expiration date). This information is used for billing purposes and to process users' orders. If we have trouble processing a user's order and/or collecting payment, the contact information is used to contact the user. If you begin but fail to complete the registration process for eFax Services, we may contact you in an effort to help you sign up for eFax or send you other emails with details about eFax or other services that may be of interest. You can opt-out of receiving these emails by clicking on the opt-out link included in the emails.

Test eFax

If you elect to use the Test eFax tool on the Site, you will automatically receive a sample fax by email. We may also send you other emails with details about eFax or other services that may be of interest. You can opt-out of receiving these emails by clicking on the opt-out link included in the emails.

Entity Users; Free Users Who Use Entity Email Address

We may collect information pertaining solely to corporations, governmental or educational entities, or other businesses or not for profit entities, such as a company's address. We may use any such information without restriction. In addition, if you sign up as a free user using an entity email address, we have the right to disclose your email address to the owner of the URL associated with that email address in order to monitor compliance with and enforce the limitations of the eFax Free Service Usage; Fair Use Policy, as set forth in the eFax Customer Agreement.


A cookie is a piece of data stored on users' computers tied to information about the users. Podemos usar tanto cookies de identificación de sesión como cookies persistentes. Para las cookies de identificación de sesión, una vez que los usuarios cierran el navegador, la cookie simplemente caduca. A persistent cookie is a small file stored on users' hard drives for an extended period of time. Las cookies persistentes se pueden eliminar si sigue las instrucciones de ayuda del navegador de Internet. Use of a cookie is not linked to any personally identifiable information while on the Site except if users choose to store their user names and PINs so that users do not have to enter it each time they access their account. Then a persistent cookie will be stored on your computer which is linked to your account information. If you reject the persistent cookie, you may still use the Site but you will be limited in some areas of it. Persistent cookies also enable us to track and target the interests of our users to enhance their experience on the Site. See the "Profile" section below. Some of our business partners (for example, third party advertisers) may use cookies on the Site, in emails or in our advertisements on other Web sites. The cookies are not linked to any personally identifiable information. This Policy covers the use of cookies by the Company and does not cover the use of cookies by any third party advertisers. Our third party advertisers have their own privacy policies which you should consult. In order to create a user-friendly experience, some of our third party promotions and advertisements are designed to automatically transmit users' information onto the third party's landing page when users chooses to "click" upon a third party's advertisement or promotion. For more information about receiving the Company's advertisements on other Web sites, and for opting out of this practice, please see the "Choice/Opt-out" section below.

Archivos de registro

Como la mayoría de los sitios web, nuestros servidores utilizan archivos de registro y otros servicios para analizar tendencias, administrar el sitio, hacer un seguimiento y registrar los movimientos de los usuarios, las selecciones que se hacen y el texto que se ingresa en los formularios (excepto la información personal) en general. Además de esto, recolectan otra información para mejorar la experiencia del usuario y los servicios. [Si usted decide desactivar el servicio Analytics de ClickTale, puede hacerlo en].

Gifs transparentes

Los gifs transparentes son pequeños gráficos con un identificador único, similar en funciones a las cookies, y podemos usarlos para hacer un seguimiento de los movimientos en línea de nuestros usuarios. Los gifs transparentes son invisibles en la página y mucho más pequeños que las cookies, son aproximadamente del tamaño del punto final de esta oración. También podemos usar gifs transparentes en nuestros emails basados en HTML para saber qué emails han sido abiertos por el destinatario. Esto nos permite calcular la efectividad de ciertas comunicaciones y de nuestras campañas de comercialización. If users would like to opt-out of receiving promotional emails, please see the "Choice/Opt-out" section below.


We may store information that we collect through cookies, log files and clear gifs to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences and Services usage. We may also gather information about users and users' preferences from third parties. Please see the Third Party Intermediaries; Supplementation of Information section below. Consequently, information may be tied to users' personally identifiable information to improve the content of the Site for users, improve our Services and provide new services that are likely to be of interest to users and to direct pertinent product updates and marketing promotions to users if they have opted in to receive those promotions.

Privacidad de los niños

No recopilamos a sabiendas información personal de niños menores de 13 años. Si sabemos que tenemos información personal de un niño menor de 13 años, la eliminaremos de nuestros sistemas. For tips on protecting children's privacy online, please the FTC's Web site (

Use of Personally Identifiable Information

Legal, Security and Safety

The Company does not release personally identifying information about our users (other than as disclosed in this Policy) or monitor, edit or disclose the contents of users' private communications through the Services except where the Company in good faith believes that such action is necessary to: (1) comply with the law or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order or legal process served on us; (2) investigate, prevent or take action regarding illegal activity; (3) protect and defend the rights or property of the Company; or (4) to protect the personal safety of our users or the public. For example, we may disclose personal information to law enforcement, other government officials or third parties in response to criminal or civil subpoenas. Sometimes, these subpoena requests come from our third party Internet, telecommunications and collocation providers all over the world who supply the network required for us to deliver our Services. Para mantener la integridad de nuestra red, a menudo colaboramos con las solicitudes de estos proveedores en calidad de terceros y/o solicitudes de la policía u otros funcionarios de gobierno dirigidas a estos proveedores. In cases where the Company believes that disclosure of any information about a user (including account information) is necessary, we reserve the right to disclose all information in our possession about such user.

Política de citación civil

To request user information from the Company in a civil case, you must serve the Company with a valid subpoena, court order or search warrant and agree to the Company's terms of compensation below. All civil subpoenas should be directed to: j2 Cloud Services, Inc. Subpoena Department 6922 Hollywood Boulevard 5th Floor Los Angeles, CA 90028 Fax: 1-310-943-2400. Upon receipt of a valid subpoena, it is the Company's policy to notify the subscriber whose information is sought. In non-emergency circumstances, the Company will generally not produce the subpoenaed subscriber's identity information until approximately two weeks after receipt of the subpoena, unless a formal objection is filed by the user or we are legally required to do so. The Company charges $90.00 per hour for research (plus additional fees if testimony or deposition is required), $0.25 per page, and $22.00 to respond via Federal Express. Facturaremos a la persona o entidad que envíe la citación después de recibir la misma y el proponente de la citación tiene que efectuar el pago en un plazo de 15 días a partir de la fecha de recepción de nuestra factura. Checks should be made out to j2 Cloud Services, Inc.

Provision of Services

Users should also be aware (and hereby agree) that certain technical processing of and access to fax messages and their content may be required to: (a) provide the Services, including without limitation, routing and indexing the messages; (b) conform to connecting networks' technical requirements; (c) prevent or minimize disruptions to the Services; or (d) conform to other similar requirements.

Welcome Email and Special Offers

We send all new users a welcome email to verify their information (such as name and email address) and PIN. Users may occasionally receive emails promoting the Company's services and third party services that may be of interest to them ("Promotional Emails"). To opt-out of receiving these Promotional Emails, please see the Choice / Opt-out section below. We may also contact users by other communication channels such as telephone or mail using contact information provided by users or obtained from third party sources as set forth in the section on Third Party Intermediaries; Supplementation of Information below.

Product Updates, Newsletters, Service Announcements

We might send you communications which contain usage tips, product updates or updates to the Customer Agreement or this Policy. If necessary, we will also send you Service-related announcements. For instance, if a Service is temporarily suspended for maintenance, we may send users an email. Users cannot opt-out of these non-promotional communications unless they deactivate their account.

Servicio al cliente

We communicate with users in reply to requests for assistance or regarding issues relating to users' accounts. We may reply via email, phone, Web chat, mail or other available method, in accordance with users' wishes.

Telephone Call Recording

j2 Global records all telephone calls for the purposes of training, improvement of services, fraud prevention and to ensure the accuracy of instructions communicated to j2.

Abuse; Spam and Junk Faxes

The Company has a zero tolerance policy for abuse. While we cannot be responsible for external communications received through the Services, it is our intention to use all legally available means to prevent use of the Services for any illegal purpose, including but not limited to distribution and receipt of unsolicited commercial faxes ("junk faxes"). We also specifically restrict users from taking any actions which impose an unreasonable or disproportionately large load on the Company's resources. We ask that any users who are annoyed by receipt of such junk faxes or otherwise impacted by illegal use of the Services to please report such activity here.

Third Party Intermediaries; Supplementation of Information

In order for the Company to properly fulfill its obligations, to improve our Services and direct information to users about services that may be of interest to users, we may use third parties and may share users' information with these third parties. For example, the Company verifies the billing address on all credit card transactions and may obtain credit reports for some corporate users. We use an outside credit card processing company to bill users for Services. In addition, we may use third parties to host certain portions of our Site, to fulfill certain requests for information from our users and to comply with legal requirements. In order to personalize a user's experience and provide relevant offers from us or our third party advertisers, we may share users' information with third parties to learn more about users and their preferences. These companies are not to store or use personally identifiable information for any secondary purposes and the information obtained from these third party sources is maintained in a manner consistent with this Privacy Policy.

User Choices Regarding Collection, Use and Distribution of Personally Identifiable Information

Cambios corporativos

In the event the Company goes through a business transition, such as a merger, acquisition by another company or sale of a portion of its assets, users' personal information will, in most instances, be included as part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.


Free users are automatically opted-in to receive Promotional Emails. Free users who upgrade their accounts or cancel their free services may still receive such Promotional Emails until they opt out by clicking on the opt-out link included in Promotional Emails. Paying users may opt-out of receiving Promotional Emails by clicking the opt-out link included in Promotional Emails. We also utilize third party advertisers to display advertisements for our Services on other web sites. If you would like more information about receiving the Company's advertisements on other Web sites, or would like to opt out of this practice, please visit


This Policy applies solely to information collected by the Company through the Site, the Services and Customer Service. The Company has advertising and affiliate relationships with third party sites which drive interested parties to our Site. Information that is collected on their Web sites does not fall within this Policy. The Company may also have co-brand relationships with some Web sites. A Web site is a co-brand of the Company if it offers Company technology or services to its users under a different brand. The Co-Branded Web sites and third party sites will have their own privacy policies specific to each site, and the user should read them carefully before registration.


Periodically, users might be asked to participate in surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to respond or provide information. The requested information may include contact information (such as name and address) and demographic information (such as gender). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company's Services. Users' personally identifiable information will not disclosed or shared with third parties unless set forth in this Policy or we obtain your permission. We may use an intermediary to conduct these surveys, but the intermediary may not use users' personally identifiable information for any secondary purposes.

Dígale a un amigo

If users elect to use our referral service for informing a friend about our Services, we ask users for the friend's name and email address. The Company will automatically send the friend a one-time email on the users' behalf inviting them to visit the Company's Site. The Company stores this information for the sole purpose of sending this email and tracking the success of our referral program.

Sweepstakes; Contests; Giveaways

Periodically, we might offer users an opportunity to participate in sweepstakes, contests and giveaways. Participation in these promotions is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information may include contact information (such as name and address) and demographic information (such as gender). Users' personally identifiable information will not disclosed or shared with third parties unless set forth in this Policy or we obtain your permission. We may use an intermediary to conduct these promotions, but the intermediary may not use users' personally identifiable information for any secondary purposes.

Special Notification for California Residents

Individual users who reside in California and have provided their personally identifiable information to the Company may request once per calendar year information about Company's disclosures of certain categories of personally identifiable information to third parties for their direct marketing purposes. Such requests should be directed to the Chief Privacy Officer at Within thirty days of receiving such a request, we will provide a list of categories of personal information shared during the immediately preceding calendar year with other businesses for their direct marketing purposes, and the names and addresses of those third parties. The Company reserves its right to not respond to requests submitted other than to the email address specified in this section.


The Company takes every reasonable precaution to protect its users' information. When our registration/order forms ask users to enter their personally identifiable information, that information is protected with encryption software called SSL. Any activities after you log into your account are also encrypted with SSL.

While we use SSL encryption to protect personally identifiable information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the personally identifiable information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a Customer Service representative) are granted access to personally identifiable information. Finally, the Company servers that store personally identifiable information are in a secure environment.

Changing Your Personally Identifiable Information

If a user's personally identifiable information changes (such as phone, credit card or email), users can change their information by logging into their account on the Site. If users have cancelled their account, they must call Customer Service to change their personally identifiable information.

Notificación de cambios

If we decide to change our Policy in a non-material way, we will post those changes in this Policy, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. Utilizaremos la información de conformidad con la política de privacidad según la cual se recopiló la información.

If, however, we change our Policy in a material way, we will notify users via email. Los usuarios podrán decidir si desean que utilicemos o no la información de manera diferente. However, if users have deleted/deactivated their account, then they will not be contacted if we change our Policy, nor will their personal information be used in this new manner.

Safe Harbor

We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Web site at

Retención de datos

The time period for which we keep information varies according to how we use the information. En algunos casos, existen requisitos legales de conservar datos por un período mínimo. Unless there is a specific legal requirement for us to keep the information, we do not retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

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